What is The Treat Pantry?
The Treat Pantry responsibly sources wholesome, healthy, and tasty treats for your pets. We focus on sustainability from our products to our packaging, and guarantee none of products contain any additives or preservatives. Just 100% natural ingredients with no unexpected surprises. We offer individual treat packs, an easy subscription service that you choose what you would like, and a range of Gift Boxes for all occasions. Everything can be found here in our shop.
How does the multi-pack purchase discount work?
Weâ€™ve made it nice and simple for you â€“ all you need to do is fill your basket! If you have ordered 2-4 items you will receive 15% off. If your lucky pooch is going to receive 5 items or more you will benefit from 25% discount. Your discount will show in your basket. If you choose to subscribe you will receive a further discount, and a free gift every time you receive your subscription!
Does the multi-pack discount apply to all products?
You can mix and match any product that displays a Multi-Buy Discount tag – you choose what to mix and match!
How do I subscribe?
Weâ€™ve made it nice and easy for you to subscribe! From the shop, simply chose what items you would like for your pet and add them to your basket, then choose the frequency of your delivery at check out. You will also notice the fantastic savings â€“ 15% off 2 â€“ 4 items, 25% off 5 items or more, PLUS 5% bonus discount for subscribing! If you have gained the total 30% discount, you become a â€œSuper Subscriberâ€ â€“ this will really get your doggies tail wagging as we will also send you a FREE gift every time you receive your delivery â€“ cant get better than that! This means you will only receive what you like for your pooch – after all you know them better than we do!
Can I change the items for my next subscription delivery?
You most certainly can â€“ please feel free to do so at any time! You can chop and change what items you receive every time â€“ simply go into “my account“, choose Subscriptions and change the items for what you would like. Providing we havenâ€™t already dispatched your order, the contents will be changed. Simple as that!
Can I cancel or pause my Subscription at any time?
Absolutely â€“ and weâ€™ve made that bit super easy. Simply go into “my account“, choose subscriptions, and you can pause or cancel at any time. Just break the news gently to your pooch!
What are Gift Boxes?
A wonderful Gift box stuffed full of goodies for your furry friend! There are different levels of gifts to choose from, and different events that the gift can be for. You just need to choose the event that the Gift is for and we will do the rest! If you are choosing a Gift for your doggies other paw friends, you can either send it directly to the lucky Pooch, or we will send it to you for you to have the pleasure of passing on.
How do I send a gift box or treats to someone else?
When you check out, you will be asked for your address for billing purposes. Then you will see a tick box saying “deliver to a different address”. Tick this box and fill in the address of the recipient, and we will send your order to them.
How do I personalise a gift box?
Choose the gift box youâ€™d like and then from the drop down lists, select an option for the gift occasion, tell us the lucky Pets name, who it is from, and add it to your basket. We will do the rest!
How much is delivery?
Nothing â€“ its free to all mainland UK address! And there is no minimum order value either.
How long will it take for my order to arrive?
We aim to send all orders out within one working day so you should receive your package via Royal Mail within 2 working days, so sit back and relax, and get ready to see your four legged friend become besties with the postman!
How do I change my personal details?
Simply go into “my account” and edit/change what you need too. Its important to us that your four-legged friend doesnâ€™t miss out so please keep these updated!
Do you have any treats for Vegetarian or Vegan pets?
Not yetâ€¦but watch this space! We are currently working hard to develop our own range of healthy, tasty vegetarian and vegan treats.
Why choose treats from The Treat Pantry?
We care about your pets as much as we do our own! We spend a lot of time researching whatâ€™s good and healthy, grain and gluten free, and just simply pure goodness. All of our treats have health benefits so you can treat your pets without the guilty feeling. There is nothing added to our treats other than love!
What if I have a problem with my delivery?
Go to the contact us section, drop us a message, and we will promise to resolve any problems that you have had.
I canâ€™t find the answer to my question here…
No problem, go to the contact us section and one of our team will get right back to you.